How we work.
This is the process behind every project, published so you know what to expect before you sign anything. Smaller projects move through it quickly; larger ones get each stage in full.
Our process
Eight stages, one accountable lead
01
Discovery
We learn how your organization works, review what exists today and agree on goals.
You receive: requirements, current-state findings, architecture options.
02
Scope and plan
Any later change goes through documented change control, with its effect on cost and schedule agreed before work starts.
You receive: a written scope, milestones, acceptance criteria, timeline and price.
03
Design
User journeys, page layouts and a design system, with accessibility built in from the first draft. Brand and visual design are delivered with our design partner when a project needs them.
04
Build
Development on a staging environment you can review, with working demonstrations at each milestone.
05
Test
Functional testing including failure paths, browser and device testing, accessibility testing to WCAG 2.2 AA, plus performance and security checks.
06
Launch
Migration, redirects, DNS cutover and monitoring set up, planned to avoid downtime.
07
Handover
Documentation, administrator training and confirmation that you hold the accounts, code and data you own.
08
Run and improve
Ongoing hosting, updates, security and support under our managed service, with monthly reporting where marketing services are included.
Principles
What you can count on
One accountable lead
From first call to long-term support.
No surprises
Fixed scope, documented changes.
You own what you pay for
Your domain, your code, your data.
Accessibility and security are requirements
Not extras.
Working with partners
Specialists named in every proposal
For larger engagements we team with long-standing specialist partners in design and marketing. Partners are named in each proposal, and we remain accountable for delivery.
Start here
Tell us what you’re trying to build
Whether it’s a new platform, a system that needs fixing or a process that should be automated, start with a free consultation. You’ll speak directly with a senior developer and get a straight answer about what it will take. If we’re not the right partner, we’ll tell you who is.
or call 905-233-2192 (Ontario) · 438-771-4784 (Montréal)
Evaluating vendors? See our procurement information.